Refund policy

At Neidra, we do not offer returns or refunds.

All orders placed on our website are PREPAID ONLY and are considered final, subject only to the exchange conditions mentioned below.

Exchange Policy

  • Exchanges are accepted within 7 days of delivery.
  • We offer one exchange per order only.
  • Exchanges are allowed only for size-related issues.
  • The product must be unused, unwashed and undamaged, with all original tags and packaging intact.
  • Products that have been worn, washed, altered, stained, damaged or otherwise used will not be accepted for exchange.
  • Sale, discounted and clearance products are not eligible for exchange.
  • Customized or personalized products are not eligible for exchange.
  • Eye masks, scrunchies, slippers, pouches and other accessories are not eligible for exchange due to hygiene reasons.

Exchange Process

To request an exchange, contact us at livingneidra@gmail.com within 7 days of delivery.

Once your request is reviewed and approved:

  1. We will arrange a reverse pickup from the original delivery address.
  2. The returned product will be inspected at our facility.
  3. The exchange will be processed only after the product passes our quality check.
  4. The replacement size will be dispatched after approval.

If the requested size is unavailable, the exchange cannot be processed.

Damaged or Wrong Product

If you receive a damaged, defective or incorrect product, you must contact us within 24 hours of delivery at:

livingneidra@gmail.com

Please provide:

  • Order number
  • Clear photographs of the product
  • Clear photographs of the packaging
  • A clear description of the issue

After verification, Neidra will arrange an appropriate replacement.

Claims made after 24 hours of delivery may not be accepted.

No Return / No Refund

Neidra does not accept returns and does not provide refunds.

Once an order has been successfully placed and paid for, it cannot be cancelled for a refund.

We strongly recommend checking our size chart carefully before placing your order.

All policies are subject to applicable consumer laws and regulations.

Prepaid Orders Only

Neidra accepts PREPAID ORDERS ONLY.

Cash on Delivery (COD) is currently not available.

Important

Please check your size carefully before placing your order.

An exchange is available only once, within the specified time period, and only when the product meets all the conditions mentioned above.

All exchange requests are subject to product inspection and approval by Neidra.

For any questions regarding exchanges or product issues, please contact:

Email: livingneidra@gmail.com
Support Hours: Monday–Saturday, 11:00 AM–6:00 PM